At A Disciple’s Journey, every piece is hand-crafted and made-to-order specifically for you. Because of the bespoke nature of our products, we have a strict policy regarding returns and refunds.

1. Change of Mind

Please choose carefully. We do not offer refunds, returns, or exchanges for "change of mind" or if you have made an error during the ordering process. Once an order is placed, it enters our production queue and cannot be cancelled or altered.

2. Damaged or Faulty Items

We take great pride in the quality of our hand-drawn and crafted goods. In accordance with Australian Consumer Law, you are entitled to a replacement or refund for a major failure or "faulty" product.

• Notification Window: You must notify us of any faults or damages within 14 days of receiving your order.
• Photo Evidence: To initiate a claim, please email adisciplesjourneyy@gmail.com with your order number and clear photos of the fault or damage. We cannot process a claim without visual documentation.

3. Return Shipping

If a return is approved for inspection:

• The customer is responsible for the initial cost of shipping the item back to us.
• We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
• If the item is confirmed to be faulty: We will refund you for the return shipping costs (please keep your receipt) and offer you a replacement or a full refund of the purchase price.

4. Exclusions

Items are not considered faulty if the issue is caused by:

• Normal wear and tear.
• Misuse or failure to follow care instructions.
• Incorrect shipping address provided by the customer.
• Slight variations in color due to screen/monitor settings (as outlined in our Terms of Service).